Hopkins School District #270

Our Technology Support Services professionals provide technical support for staff and students throughout the district.  We provide this support with a Technology Support Specialist in each building and also a district-level Service Desk that can help with support issues. If a problem cannot be solved in the building or by the Service Desk, it can be taken to support personnel at the district technology office, where they work with our systems staff and our vendors to find a solution.

In Hopkins Public Schools, we take pride in supporting multiple computing environments to best meet the needs of educating students.  Below are some facts about the support we provide.

• We currently have approximately 5,000 computers in the district, with about 85% of those computers being Apple-based systems and 15% being Dell Windows-based computers.

• We support approximately 190 different software titles used for student instruction.

• Beginning in the 2008-2009 school year, all instructional staff have district-provided laptops allowing them to better integrate technology into every lesson.

• In our elementary schools, we support a One-to-One laptop initiative in which students in one grade level are each provided with a laptop for use through the school year.

• In our secondary schools, we support many unique computing needs such as complete music and video production labs at Hopkins High School.

• We actively manage all of our desktop environments to allow remote technical support, as well as remote and on-demand installation and updating of software using the JAMF Casper Suite and Symantec Altiris Deployment Services.

• We supervise technology asset management for the school district, helping to coordinate purchasing decisions, manage current inventory, and arrange for disposal of old computer technology in an environmentally friendly manner.

• We provide school district hardware and software standards, and we manage the deployment of new hardware and software systems.

How to get computer help

For school district staff members, the easiest way to get help with your computer is to contact the Service Desk at extension 4111.  The Service Desk Technician will be able to talk you through the issue you’re having over the phone and even remotely look at your computer if necessary to find a solution.